Managed Detection and Response (MDR)

Nuspire’s Managed Detection and Response (MDR) services take responsibility for figuring out the method and security device(s) to use for security monitoring and alerting as well as how to manage the output of the security monitoring technologies. Nuspire’s MDR service focuses on specific Service Level Agreements (SLA) and outcomes for monitoring that include logging, threat intelligence, alerting, investigating indications of compromise (IOCs) and remediation assistance.

Nuspire’s threat detection is composed of purpose-built hardware and software, award-winning Security Information Event Management (SIEM) technology, threat intelligence, human analytics, and support through one of Nuspire’s Security Operations Centers (SOC). These elements work together to monitor client networks, provide actionable intelligence and support of potential security issues.

The service includes complete auditability of incidents via Trax: Nuspire's web and email-based security platform. The system allows customers to see all the current and past security threats and cases. This interface provides auditors and compliance officials the tangible verification that the organization is being actively monitored and secured.


MDR components

Features of the MDR solution include:

  • Managed MDR hardware and software for event logging and alerting
  • Monitoring and management of SIEM platform and events
  • Alerting, IOCs investigations, and remediation assistance through Nuspire’s Security Operations Centers
  • Daily/continuous log review
  • Threat intelligence monitoring
  • Online reporting
  • Documents that demonstrate compliance with industry and regulatory mandates
  • Proof to auditors and other third parties that IT controls are in place and effective

Solution provides SLAs for the following:

  • System availability
  • Alert response time
  • Ticket update frequency
  • Technical Assistance Center (TAC) availability
  • Security Operations Center (SOC) availability


SOC 2 Certified

Nuspire is SOC 2 Compliant

Nuspire undergoes annual SOC 2 auditing against AICPA’s controls of security, availability and confidentiality. Nuspire’s SSAE 16/SOC 2 audited Security Operations Centers follow industry-standardized processes in order to provide the security, privacy, redundancy and flexibility to custom fit your organization’s needs.


Contact us using the form below to learn how Nuspire’s MDR services can augment your network security posture.