Retailer Infrastructure Support Environment (RISE) Program

Welcome Subaru retailers! Here you’ll find all the information you need to get started with the Subaru RISE program.

Subaru of America, over time, has introduced technology applications to its retail network in support of selling and servicing Subaru products. In 2016, Subaru of America took the next step to advance cybersecurity protection of the brand and its retailers by implementing the Retailer Infrastructure Support Environment (RISE). RISE exists in multiple forms and is part of the essential tool program. In an effort to match the appropriate type of implementation, we would like to make certain you have the ability to contact Nuspire to discuss options.

RISE delivers the following benefits:

Provides for a broad base of protection within the retailer infrastructure and the SDS network
Supports current and ongoing retailer programs with optimal cyber protection
Provides a clean, consistent guest Wi-Fi experience separate from service/sale networks
Provides robust reporting showing security concerns and opportunity for improvement through a master portal

RISE

Elements of the Program

High-end wireless internet

Fully managed secure firewall

Proactive security
services to protect retailers and their data with portal access

24/7/365 monitoring to alert the retailer when there is an issue and how to resolve it

Next Steps

If you are a new retailer and would like to speak to Nuspire about initiating the process ahead of time, please reach out to Marvin Kay, Client Executive at Nuspire for Subaru of America: 877-782-7404. He will provide you information to answer your questions and get appropriate resources to have a conversation with your technical team.

Contact Us

FAQs

As part of this essential program, retailers are required – at a minimum – to have a firewall, switch and access point supplied by Nuspire. This equipment can cohabitate with the retailer’s network infrastructure. Nuspire can install these components and establish a segment of the retailer network by which Nuspire will deliver all proprietary files and updates for servicing vehicles.

To deliver cybersecurity reports to the retailer, Nuspire needs network logs and can obtain these in one of three ways:

The Nuspire firewall can be the edge device at the dealership by which all ingress and egress to the internet is accomplished
The Nuspire firewall can be placed in a transparent mode, behind the retailer’s preferred firewall of choice, to get a copy of log traffic
The Nuspire firewall can be placed in a tandem position to the retailer’s preferred edge device and receive a copy of logs

The process involves five steps:

To initiate the process and report their network infrastructure, all retailers will need to provide technical dialogue with their IT subject matter experts. This dialogue can include facility design plans and intended deployment of access points, switches and firewalls, and how the RISE implementation can be the least intrusive but meet the requirements of log collection
Within 20 business days of the retailer completing the survey, Nuspire can offer to conduct an onsite survey to verify the network infrastructure reported. The retailer’s local IT staff must be onsite to show the Nuspire technician current firewalls and wireless access points.
From this onsite vantage point, Nuspire can provide a recommended engineering solution for this specific retailer that will ensure meeting the requirements of Subaru of America.
Once the needed equipment is determined, local Nuspire personnel install the new hardware at the retail facility during several visits over two to three days.
Within weeks of, and for a few months after, the installation, Subaru and Nuspire will follow up with the retailer to answer questions, resolve issues and understand how the changes have affected the retailer.

The SDS program provides tools for servicing a vehicle or accessing applications used in servicing Subaru products. These essential tools include a durable laptop (currently a Panasonic Toughbook), a Denso 010 to connect the vehicle to the durable laptop and a Brother printer, all of which are exclusively supplied by Nuspire to the retailer. Subaru of America recommends one durable laptop per two technicians for optimal productivity and efficiency.

Once you become a Nuspire customer, you can access all information related to RISE and SDS on SubaruDT.com using your Subarunet login credentials. You will have full access to your myNuspire portal for all cybersecurity information as well as assets, tickets and recommendations.