Remote Location Management

RemoteLocationMngt

Many organizations are faced with the challenges that come with managing and monitoring branch, retail, or franchise locations. Insight into the locations, the lack of onsite technical support, or lack of corporate resources can make network management very troublesome. The deck is stacked against organizations who may not have the proper technologies, processes, or expertise in place for infrastructure management, monitoring, and security. Nuspire Networks has developed management platforms and services to meet these specific challenges. 

Across all different types of verticals, Nuspire has discovered a lack of guidelines for infrastructure from corporate entities in regards to their franchise locations. Often, remote, distributed locations are left to fend for themselves. From a technological standpoint, a corporation may receive specific technologies, but beyond that, it is up to each individual owner to manage and secure their network infrastructure.

Nuspire has worked to create technology solutions in the network security space that are not only capable of monitoring but also provide the insight to look for symptoms that a network might be failing, and the capability to get in front of it before it impacts business. Nuspire can also provide SIEM to remote locations and customers can expect human analytics and expertise of nearly 20 years.

The paradigm has been shifting over the years. In the past, corporate entities cared little to none about their franchise locations’ infrastructure. Now, these entities have realized it is still their brand that is being affected by poor network performance and security when individual locations face issues. Not only that, it is also important to have all locations on the same page so that when a new application or system is deployed, it is successful at each individual site. If there is any disparity between a network infrastructure at remote locations, an organization can only expect to see disparate success with their applications.

Nuspire will provide a well-packaged solution that includes the necessary hardware, security software, analytics, and also the security expertise of their employees in the Technical Assistance Center (TAC) and the Network Operations Center (NOC). All those services come bundled in a monthly recurring charge within an SLA. Nuspire commits to each client organization by offering availability, reliability, and security.

Nuspire’s monitoring capabilities allows their engineers to not only prevent known attacks but also look for abnormalities within a network infrastructure. They are provided a very granular view into an infrastructure and can see precisely where things are falling. Nuspire takes disparate locations and rolls them up to a single pane of glass for corporate to have a better view of any and all network inefficiencies. Users can find all their relevant data in one place via Trax.

Trax provides users with a ton of visibility, allowing an organization to see what is happening at each of their remote locations. Users are able to log in to see status, what tickets are being worked, which engineer is working them, and precisely how it is being handled. This is a way to provide an IT organization with a larger staff, a force multiplier where they don’t have to be the one logging into a piece of equipment to fix it, but can instead oversee the people who are, and ensure that Nuspire is living up to the commitments promised.

Solutions available to manage remote locations include:

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Network monitoring

  • Up/down status
  • Bandwidth utilization
  • Latency
  • Packet loss
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Security Operations
Center (SOC) Services

  • Security Information
    Event Management (SIEM)
  • Security Analytics
  • Security Forensics
  • Managed Gateway Services
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Hardware Support

  • Installation
  • Maintenance
  • Patching
  • SNMP monitoring
  • Firmware maintenance
  • RMA and break fix services
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Onsite Services

  • Network installation & integration
  • Cabling
  • Site surveys
  • Project management and deployment
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Internet Access Services

  • Service procurement
  • Service provisioning
  • Service support
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Technical Assistance Services

  • Call center services
  • Dispatch services
  • Network and application support

 

 To learn more about Nuspire technologies and services, please contact us.


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