Managed Gateway Service (MGS)

Nuspire’s Managed Gateway Service (MGS) is designed to take responsibility for management, monitoring, and security activity at the network gateway.  Managed Gateway solutions can be deployed using an industry standard manufacturer or Nuspire’s own award-winning UTM.  Services are deployed as a monthly service and include all necessary installation services, hardware, software, licensing, and management features necessary to protect an enterprise network gateway.  The MGS solution takes responsibility for device management, technical support, and proactive monitoring through Nuspire’s Security Operations Center (SOC). 

Managed Gateway Services include:

  • Device Management
    • Patch management
    • Configuration management
    • Device feature and license management
      • IDS/IPS
      • Antivirus
      • Anti-spam
      • DLP
      • DOS/DDOS protection
  • Support for multiple VDOMs/VLANs
  • Dynamic routing
  • Content filtering
  • IPsec & SSL VPN management
  • Network health management
    • Ping & SNMP
    • CPU & memory utilization
  • Technical Support
    • Unlimited calls to the Technical Assistance Center (TAC)
    • Troubleshooting
    • Proactive alerting in the case of network security event, device failure, or network anomaly
    • Device RMA, replacement, and reinstallation
    • Remediation Assistance
  • Network Gateway Security Monitoring & Management
    • Security Information Event Management (SIEM)
    • Proactive SOC support, alerting, and remediation
    • Threat Intelligence
    • Alerting & Reporting
      • Automated email reporting
      • Scheduled and ad hoc reporting
      • Compliance reporting (GLBA, HIPAA, SOX, PCI, etc.)

Features & Benefits

  • Unlimited technical assistance
  • Proactive alerting in the case of network security event, device failure, or network anomaly
  • Flexible service level agreements tailored to each client’s unique requirements
  • Single-point billing for all client locations
  • Adaptable support process engagements
  • Customization dashboards and NuVu tablets for client facilities enabling real-time data on the client’s security posture
  • Consulting and resources for completing compliance requirements and/or audits
  • Provides controls for compliance concerns such as GLBA, HIPAA, SOX, and PCI

Nuspire’s MGS provides SLAs for the following:

  • Alerting and response time
  • Ticket update frequency
  • Technical Assistance Center (TAC) availability
  • Security Operations Center (SOC) availability

 


Managed Gateway Security

SOC 2 Certified

Nuspire is SOC 2 Compliant

Nuspire undergoes annual SOC 2 auditing against AICPA’s controls of security, availability and confidentiality. Nuspire’s SSAE 16/SOC 2 audited Security Operations Centers follow industry-standardized processes in order to provide the security, privacy, redundancy and flexibility to custom fit your organization’s needs.

 

For more information on Nuspire’s industry leading Managed Gateway technology, nuUTM, click here.

 


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