Q: Will COVID-19 impact the availability of Nuspire services to its clients?
A: No. Nuspire is fully equipped, redundant resourced and business continuity enabled to provide our high level of service and support 24 X 7 X 365 throughout this contagion period for our clients.


Q: If specific offices are closed and the Nuspire workforce is impacted greatly due to COVID-19-related concerns, how will this impact the Nuspire client experience?
A: We expect no impact to operations and the client experience should specific offices be closed due to COVID-19-related concerns. The foundation of Nuspire’s business is grounded on our ability to run, manage, connect, protect and respond 24 X 7 X 365 to any security incident in any cloud and on any device. As such, we are ideally suited to work in a virtual environment as needed and we help our clients and partners do the same.


Q: How does Nuspire prepare for these kinds of situations? Does Nuspire have a business continuity plan (BCP)?
A: Nuspire’s Crisis Management Team is following our BCP Response Plan, which provides guidelines, processes and procedures for responding to and managing the occurrence of a contagious illness outbreak that affects Nuspire facilities. The information and procedures presented in the plan are based on recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and other authoritative sources.

 

Q: Does Nuspire anticipate any issues fulfilling client hardware orders due to supply chain issues?
A: Some Nuspire Secure Device Management or Managed Gateway Service hardware appliances may have supply chain issues. However, planning for this event, Nuspire began to back order these devices to maintain a ready inventory to fulfill orders.

 

Q: What measures have Nuspire taken to hinder a further global spread of COVID-19?
A: Ensuring the safety and well-being of our employees, clients and partners is always our top priority. Given the evolving nature of the COVID-19 outbreak and new cases continuing to be identified in countries and communities around the world, we’ve updated our COVID-19-related travel restrictions and put new guidelines in place for group meetings/events. With increased travel and gathering restrictions, we are protecting our employees and their families from unnecessary exposure and contributing as a global citizen to minimize the spread of infection.

 

Q: What are Nuspire employees doing to minimize the threat of infection?
A: Nuspire has a team in place that meets daily to review recommendations from the World Health Organization (WHO), the Centers for Disease Control and Prevention (CDC), and other authoritative sources. For any employee who has:

1) traveled to a high-risk area (as of March 1: Mainland China, Northern Italy, South Korea or Iran)

2) had contact with someone who has been in one of these locations recently;

or

3) had contact with someone who has been diagnosed with the Coronavirus (for example, a family member, friend, acquaintance, etc.), we ask that the person work from home for a period of 21 days from the time they returned to their home location. In addition, they should immediately meet with their healthcare provider as per local health authority directives if they fall ill. If this happens, we are also asking that the employee notify their manager and HR as soon as is possible.


Q: What steps has Nuspire put in place to minimize any potential contagion in our offices?

A: We have put in place multiple proactive measures across Nuspire offices, including placing hand sanitizers or other disinfectant in public areas for employees to use as they need. Public health posters and digital signage have also been posted in common areas describing personal hygiene steps to minimize the spread of the coronavirus.

 

Q: Where may I go if I have additional questions?
A: For COVID-19-specific questions, or customer service-related questions or product support please contact our Information Security and Compliance team at isc@nuspire.com or your account manager.