TAC Network Technician

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About Nuspire Networks:

Nuspire is a state-of-the-science managed network security service provider with more than a decade and a half of industry experience, providing services for some of the largest and most distinctive companies in the world. Nuspire is a true managed service provider that has moved beyond simple firewall maintenance and IDS monitoring to take responsibility for customer networksby using powerful custom-built management and monitoring tools.

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TAC Network Technician

Position Description/Responsibilities:

This is a high paced position with tremendous opportunity to gain knowledge and experience in a Managed Security Service Provider (MSSP). As a Technical Assistance center (TAC) technician you will work directly with different departments and customers. We are seeking mid-level to senior level network technicians to support Nuspire customer’s networks and infrastructure.

Required Skills: 

  • Remote troubleshooting and diagnosis of network connectivity issues
  • Working with a variety of customers and vendors (some technical some non-technical)
  • Must be able to communicate technical jargon to non-technical people
  • Research and design work for new opportunities
  • Develop network proposals and implement proposed solutions
  • Cross training of peers, fellow team members, and possibly junior level technicians
  • Excellent written and verbal skills
  • Previous Firewall Experience (Watchguard, Cisco, SonicWALL, Fortinet)
  • Configuration and Troubleshooting of the following topics:

·       IPV4/ IPV6 Addressing and Subnetting

·       Routing – Static and Dynamic

·       VPN -  IPSEC / SSL

·       NAT- Static / Dynamic / PAT

·       Access Control List

·       Switching – VTP / STP

·       802.11 a/b/g/n

·       Common TCP/UDP Protocols

·       Common Router functions (DHCP, SNMP, Syslogs)

Preferred Skills:

  • Experience with Linux Platforms (Ubuntu, Red Hat, etc)
  • Knowledge PCI DSS, HIPAA, FISMA, SOX, GLBA, ISO 27000
  • Utilizing network diagnostic tools (Wireshark, Netflow, NMap, etc)

Education/Certifications/Training Required:

Associate Degree in any IT related course of study

Education/Certifications/Training Desired:

Bachelor’s Degree


Work Environment:

  • Great experience and growth with a global leader in network security
  • Locations in: Commerce Twp., MI – Walled Lake, MI – Cincinnati, OH
  • Nuspire provides a top work environment, as recognized by Crains Detroit, Golden Bridge "Best   and Brightest," and the Detroit News.
  • Full benefits including but limited to: 6 different Blue Cross Medical HMO and PPO Options, MetLife Dental, Vision, Short-term and Long-term disability, Life Insurance, 401k and Monthly PTO accrual from your first day of employment along with many opportunities to earn additional PTO through monthly awards and participation in ‘Nuspire Good Time’ Events.
  • Nuspire is an Equal Opportunity Employer
  • ‘Nuspire Good Time’ events 2x per month to build team cohesion. 

Awards & Recognition:

  • Gartner Inc. included Nuspire in “2010 & 2011 Magic Quadrant for MSSPs, North America” 
  • Selected as a “Top Workplaces” winner in 2009, 2010, 2011 and 2015
  • INC Magazine “One of America’s Fastest-Growing Private Companies” 
  • Nuspire was highlighted as a "Michigan's key IT story” in 2009 and 2010 in its 'Upper Hand' commercials featuring Jeff Daniels.
  • TMCnet.com Tech Culture Award, 2016
  • Crain’s Detroit Business Best as a “Coolest Places to Work” winner 2008
  • Corp! Magazine’s ‘Economic Bright Spot’ winner, 2017
  • Best & Brightest Places to Work in Metro Detroit Winner 2011, 2014, 2015, 2016, 2017
  • Best & Brightest Places to Work National Winner 2011 and 2017

About Nuspire Employee Culture:

At the core of Nuspire's business model is its emphasis on the human component of business. Nuspire provides network management, monitoring, and security as a service to large organizations. Nuspire's people, expertise, and experience are critical to our success; this ideal is not only reflected in how Nuspire delivers services to its customers but also how it treats its employees. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside the box experiences.

Nuspire's continued growth for over 19 consecutive years allows employees to have constant opportunities to grow with the company. Nuspire has also signed managed services solutions contracts in South America, Europe and Asia while continuing to expand its network operations centers and data centers in North America and Michigan.

Nuspire strives to be an industry leader; the employees it hires have the drive and talent to be leaders. Nuspire's employee culture reinforces these ideals; rewarding excellence while providing a unique and exciting business environment


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