Service Implementation Engineer

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About Nuspire Networks:                                                                         

Nuspire is a state-of-the-science, managed network security service provider with nearly two decades of industry experience, providing network management, monitoring, and security services for some of the largest and most distinctive companies in the world.

Nuspire utilizes big data, cloud driven technologies, custom-built and integrated with unique threat intelligence, and human analytics to meet the managed security needs of enterprise organizations with geographically dispersed networks. Solutions are delivered with service level commitments for network security, performance, and compliance. Nuspire is the benchmark for managed security services and maintains unparalleled cybersecurity technologies deployed globally.

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Service Implementation Engineer

Service Implementation Engineers are responsible for the design, configuration, and remote installation of customer network and security solutions and services.

 Responsibilities:

  • Perform the re-installation of network firewalls, switches, and wireless access points.
  • Perform diagnostic tests and troubleshooting on network related issues.
  • Communicate with customers’ over the phone or via email to provide solutions to network related issues.
  • Perform audits on internal systems and databases.
  • Provide recommendations to clients on how to improve security posture within network environment. 
  • Develop and implement technical procedures effectively and quickly, addressing customers’ problems to minimize downtime.
  • Upgrade network equipment to the latest stable firmware releases.

Required Skills: 

  • Ability to meet deadlines, manage stress effectively in high-pressure situations, and self-motivated.
  • Solid understanding of network installation and design.
  • Knowledge of IT principles and an ability to communicate technical concepts effectively.
  • Strong sense of discretion and confidentiality required.
  • Solid understanding of OSI model layers 1-3.
  • Ability to perform firewall configuration changes.

Preferred Skills: 

  • Experience working with Fortinet
  • Experience working in a Linux environment

Education/Certifications/Training Preferred:

  • Associates or Bachelor’s Degree in Information Technology or related field.
  • 3+ years’ experience in computer networks and systems maintenance.
  • Cisco certified network associate (CCNA) certification.

Work Environment:

  • Great experience and growth with a global leader in network security
  • Locations in: Commerce Twp., MI – Walled Lake, MI – Cincinnati, OH
  • Nuspire provides a top work environment, as recognized by Crains Detroit, Golden Bridge "Best   and Brightest," and the Detroit News.
  • Full benefits including but limited to: 6 different Blue Cross Medical HMO and PPO Options, MetLife Dental, Vision, Short-term and Long-term disability, Life Insurance, 401k and Monthly PTO accrual from your first day of employment along with many opportunities to earn additional PTO through monthly awards and participation in ‘Nuspire Good Time’ Events.
  • Nuspire is an Equal Opportunity Employer
  • ‘Nuspire Good Time’ events 2x per month to build team cohesion. 

Awards & Recognition:

  • Gartner Inc. included Nuspire in “2010 & 2011 Magic Quadrant for MSSPs, North America” 
  • Selected as a “Top Workplaces” winner in 2009, 2010, 2011 and 2015
  • INC Magazine “One of America’s Fastest-Growing Private Companies” 
  • Nuspire was highlighted as a "Michigan's key IT story” in 2009 and 2010 in its 'Upper Hand' commercials featuring Jeff Daniels.
  • TMCnet.com Tech Culture Award, 2016
  • Crain’s Detroit Business Best as a “Coolest Places to Work” winner 2008
  • Corp! Magazine’s ‘Economic Bright Spot’ winner, 2017
  • Best & Brightest Places to Work in Metro Detroit Winner 2011, 2014, 2015, 2016, 2017, 2018
  • Best & Brightest Places to Work National Winner 2011 and 2017

About Nuspire Employee Culture: 

At the core of Nuspire's business model is its emphasis on the human component of business. Nuspire provides network management, monitoring, and security as a service to large organizations. Nuspire’s people, expertise, and experience are critical to our success; this ideal is not only reflected in how Nuspire delivers services to its customers but also how it treats its employees. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside the box experiences.

Nuspire's continued growth for over 19 consecutive years allows employees to have constant opportunities to grow with the company. Nuspire has also signed managed services solutions contracts in South America, Europe and Asia while continuing to expand its network operations centers and data centers in North America and Michigan. 

Nuspire strives to be an industry leader; the employees it hires have the drive and talent to be leaders. Nuspire's employee culture reinforces these ideals; rewarding excellence while providing a unique and exciting business environment.

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