Technical Support Desk Technician

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About Nuspire Networks:

Nuspire is a state-of-the-science, managed network security service provider with nearly two decades of industry experience, providing network management, monitoring, and security services for some of the largest and most distinctive companies in the world.

Nuspire utilizes big data, cloud driven technologies, custom-built and integrated with unique threat intelligence, and human analytics to meet the managed security needs of enterprise organizations with geographically dispersed networks. Solutions are delivered with service level commitments for network security, performance, and compliance. Nuspire is the benchmark for managed security services and maintains unparalleled cybersecurity technologies deployed globally.

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Technical Support Desk Technician

Position Description/Responsibilities:

As a result of our tremendous growth, we are seeking multiple entry level Support Desk Technicians for remote phone technical support.  Focus of the job will be assisting remote customers with their questions about any of our supported software and computing platforms to the best of their ability in a professional and courteous manner. In addition, responsibilities will include:

  • Respond to incident calls and emails from users on technical support related issues.
  • Provide first level remote troubleshooting support on desktop, software and browser issues
  • Follow provided procedures for remote user password resets
  • Escalate unresolved cases to relevant onsite and remote support teams
  • Document all reported incidents and help identify trends to assist in future problem resolution
  • Configuration of equipment for customers

Required Skills: 

  • Computer troubleshooting
  • Windows XP to 10 knowledge
  • Customer service
  • Professional writing style
  • Phone etiquette
  • Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions                
  • Ability to work in a fast paced environment
  • Aptitude to pick on new technologies

Preferred Skills:

  • Technical support
  • Ticketing system
  • Common office productivity  software applications
  • Articulate and can speak clearly on the phone.
  • Networking
  • Teamwork

Education/Certifications/Training Required:

  • Associate Degree or equivalent knowledge in any IT related course of study, or equal experience in enterprise environments.

Education/Certifications/Training Desired:

  • Bachelor’s Degree
  • CCNA
  • Network+
  • A+

Work Environment:

  • Great experience and growth with a global leader in network security
  • Locations in: Commerce Twp., MI – Walled Lake, MI – Cincinnati, OH
  • Nuspire provides a top work environment, as recognized by Crains Detroit, Golden Bridge "Best   and Brightest," and the Detroit News.
  • Full benefits including but limited to: 6 different Blue Cross Medical HMO and PPO Options, MetLife Dental, Vision, Short-term and Long-term disability, Life Insurance, 401k and Monthly PTO accrual from your first day of employment along with many opportunities to earn additional PTO through monthly awards and participation in ‘Nuspire Good Time’ Events.
  • Nuspire is an Equal Opportunity Employer
  • ‘Nuspire Good Time’ events 2x per month to build team cohesion. 

Awards & Recognition:

  • Gartner Inc. included Nuspire in “2010 & 2011 Magic Quadrant for MSSPs, North America” 
  • Selected as a “Top Workplaces” winner in 2009, 2010, 2011 and 2015
  • INC Magazine “One of America’s Fastest-Growing Private Companies” 
  • Nuspire was highlighted as a "Michigan's key IT story” in 2009 and 2010 in its 'Upper Hand' commercials featuring Jeff Daniels.
  • TMCnet.com Tech Culture Award, 2016
  • Crain’s Detroit Business Best as a “Coolest Places to Work” winner 2008
  • Corp! Magazine’s ‘Economic Bright Spot’ winner, 2017
  • Best & Brightest Places to Work in Metro Detroit Winner 2011, 2014, 2015, 2016, 2017
  • Best & Brightest Places to Work National Winner 2011 and 2017

About Nuspire Employee Culture:

At the core of Nuspire's business model is its emphasis on the human component of business. Nuspire provides network management, monitoring, and security as a service to large organizations. Nuspire's people, expertise, and experience are critical to our success; this ideal is not only reflected in how Nuspire delivers services to its customers but also how it treats its employees. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside the box experiences.

Nuspire's continued growth for over 17 consecutive years allows employees to have constant opportunities to grow with the company. Nuspire has also signed managed services solutions contracts in South America, Europe and Asia while continuing to expand its network operations centers and data centers in North America and Michigan.

Nuspire strives to be an industry leader; the employees it hires have the drive and talent to be leaders. Nuspire's employee culture reinforces these ideals; rewarding excellence while providing a unique and exciting business environment.

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